LOUISE MATHER is committed to protecting your personal information and being transparent about what information we hold about you.
The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.
This notice explains:
What information we may collect about you;
How we may use that information;
In what situations we may disclose your details to third parties;
Our use of cookies;
Information about how we keep your personal information secure and your rights to be able to access it.
We regularly review our practices to ensure that your privacy is appropriately protected. We may update or modify this Privacy Statement from time to time so be sure to check it regularly.
Who
LOUISE MATHER is an independent film maker and photographer and sometimes artistic collective working with small creative teams to bring together stunning visuals.
If you would like to speak to someone about your personal information and its use, please contact: hello@louisemather.com
Information Collection
We collect various types of personal information and in a number of ways.
We operate one website louisemather.com (“the Website”).
In general terms, we do not obtain any personal information about you simply through you browsing our Websites. It is only when you contact us through the Websites or by e-mail that we obtain personal information about you, such as your name and your email address.
The personal information which we collect from you will only be used for the purposes of processing and/or dealing with the matter you have contacted us about. By providing your personal details to us, you are consenting to us processing your personal data for such purposes.
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our clients unless there is a clear reason for doing so.
We will only retain your personal information on our databases for as long as we deem necessary and to fulfil our legal obligations and it will be kept secure using appropriate security measures to prevent unauthorised access, modification or disclosure.
Legal Basis
There are two bases under which we may process your data:
CONTRACT PURPOSES
When you make a purchase from us, you are entering into a contract with us. In order to perform this contract, we need to process and store your data. For example, we may need to contact you by email or telephone in the case of problems with your payment.
WITH YOUR EXPLICIT CONSENT
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.
How we keep your details safe and secure
Your personal data will be held and processed on LOUISE MATHER’s systems.
Your data is always held securely. Access to customer information is strictly controlled. The system can only be accessed by people who need it to do their job. Certain data, for example some sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.
We will only ever share your data in other circumstances if we have your explicit and informed consent.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies). Your personal information may also be processed if it is necessary in the defence of a legal claim. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
What we use your personal information for
We aim to be clear and transparent when we collect your data and not to do anything you wouldn’t reasonably expect.
If you make contact or a business enquiry we usually collect your name, contact details. We do not operate a marketing mail out.
Your Rights
You have certain rights in relation to your personal information. The availability of these rights and the ways in which you can use them are set out below in more detail.
Some of these rights will only apply in certain circumstances. If you would like to exercise, or discuss, any of these rights, please contact us using the details above.
Access: you are entitled to ask us if we are processing your information and, if we are, you can request access to your personal information. This enables you to receive a copy of the personal information we hold about you and certain other information about it to check that we are lawfully processing it.
Correction: you are entitled to request that any incomplete or inaccurate personal information we hold about you is corrected.
Erasure: you are entitled to ask us to delete or remove personal information in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims.
Restriction: you are entitled to ask us to suspend the processing of certain of your personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Transfer: you may request the transfer of certain of your personal information to another party.
Objection: where we are processing your personal information based on a legitimate interest (or that of a third party) you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to legal claims. You also have the right to object where we are processing your personal information for direct marketing purposes.
Automated Decisions: you may contest any automated decision made about you where this has a legal or similar significant effect and ask for it to be reconsidered.
More information regarding your legal rights in respect of personal information can be found at www.ico.org.uk/for-the-public. You also have a right to lodge a complaint with a supervisory authority, in particular in the Member State in the European Union where you are habitually resident, where we are based, or where an alleged infringement of Data Protection law has taken place. In the UK you can make a complaint to the Information Commissioner’s Office (Tel: 0303 123 1113 or at www.ico.org.uk).
In order to initiate a request with us about your personal information, please send us a description of the information you would like to access or the rights you would like to exercise by using the contact details set out above.